The Customer Value Lab
A learning and collaboration space for customer-focused leadership. 
UPCOMING EVENTS + COHORTS
SPRING 2026Selling Like a CSM
Designed to help revenue-reluctant CSMs gain confidence and conviction to deliver customer value and company growth.
Cohort | 4 weeks | Introductory Pricing @ $249
Week 1 (1 hour)A deep-dive into the Revenue Mindset Shift
Week 2 (1 hour)Build the operational foundation
Week 3 (1 hour)Build the skills
Week 4 (1 hour)Institutionalize
Our Ethos
Workshops. Collaboration. Community. Events. Resources.
The space for customer-led growth. By CS. For CS.
❋ Cohort + On-Demand TrainingsWe’re building a library of expert-led workshops and resources you can access whenever you need them, but the real transformation happens when you join a cohort. This isn't just a content library you'll feel guilty about not using. It's your actual training ground.
❋ Collaborative EnergyThe best learning happens when CS professionals share what's really going on. The wins, the failures, the "I have no idea how to fix this" moments. You're not here to be talked at. You're here to think out loud with people who've been there and won't judge you for not having all the answers.
❋ Expert FacilitationEvery session is led by practitioners who've built, scaled, and fixed Customer Success teams in the real world. We're not here to recycle frameworks from LinkedIn or deliver generic webinars. We bring the hard-won insights and battle scars, you bring the questions, and together we solve the problems you're actually facing.
❋ A Supportive SpaceSmall cohorts. Trusted community. Zero judgment. We built this lab for the kind of deep work and real connection that doesn't happen in 500-person Slack channels where everyone's personal brand is on the line. You'll leave every session feeling sharper and more grounded, not more overwhelmed.